Customer Reviews

Based on 74 reviews
95%
(70)
5%
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Great Company

This Company is Amazing!! The customer support, (Tim) is "MILES" ahead of the rest. I own another freeze drier and after a week of owning it and dealing with the customer service of that company, I decided to buy a Stay Fresh machine and can't be happier. Being in the refrigeration and high vacuum system business for more than 40 years I can tell you that this equipment was built with much thought and quality components to be sure. Maintenance and serviceability are a key focus with this machine, and that is important if it ever needs repairs. Thank you, Tim and your amazing team of experts that produce and " SUPPORT" this this product. If and when I need another freeze drier this will definitely be my first choice. All the Best, Jim C :))

Absolutely LOVE my SF FD!!!!

I would highly recommend a SF FD to anyone who is looking to invest in one. Tim is the best not only only do you get quality product but exceptional customer service which is very difficult to find these days. I own 3 and would buy another.

StayFresh for the win!

I’ve had my StayFresh since xmas running non stop without any issues at all. The customer service is outstanding. Every email I’ve ever sent has been answered by Tim without fail. I would highly recommend!

Excellent product

Runs great without incident, I’m on load 38 now. I typically load each tray with 3 lbs or 2 quarts or 24 large to jumbo eggs, in other words full loads. Flawless. Customer support is second to none. I will buy again, gladly. I’m running my dryer out of my rv.

4 Shelf Std Pump

Still early but 4 loads in and no issues. With our gardening season ahead....looking forward to keeping it busy..Well made and easy to use.

Absolutely love it!

Can’t say enough positive things about this machine and the excellent customer service/support. Highly recommended.

Excellent product! I recommend it to all my friends!

Our Stay Fresh has been working hard since we set it all up and we couldn't be happier. Thanks for such a solid machine. I can't wait to order the larger version one day!

Freeze Dryer (7 Shelf) with Industrial Pump

Super product Easy to use

Playing with candy and this unit is so easy and the industrial pump is a MUST! Once i got through the initial learning curve with help of email support (which was very fast and good) this Machine has been Great! Jump in and try it Now!

Loving it!

Great customer service! Have done about 10 runs so far and everything is perfect and a lot less time than other people with different brands are experiencing.

Best Ever Experience

I love my new freeze dryer. I have done 21 batches to date without any issues. Using the StayFresh is so much more simple than I imagined. I am so glad I went through with buying a freeze dryer and from this company. Customer service is great and so is the z StayFresh community.

Awesome Freeze dryer

I have had my Stay Fresh freeze dryer for about 2 months now and have only run about 6-7 batches so far. The first thing we tried were the Skittles using the pre programmed candy mode. They turned out great, make note not to over fill the trays, these things expand 2-3 times normal size and will clump together and deform, still edible but not sellable. The only other thing I have made so far is freeze dried vegetables using Costco frozen organic veggie mix of Broccoli, cauliflower, carrots and yellow squash. For this I just use the frozen food no probe setting and let it go, it ran for about 26 hours total. I love eating this as a snack in between meals or along with my lunch or dinner. The consistency is like eating a cheese puff, but it tastes like veggies. I watched a video of a woman who tried to rehydrate with warm water, that apparently doesn’t work very well. A note about the veggies, you need to make sure the batch is completely dried especially if you are packing in Mylar bags for long term storage. The first batch I made I stopped the machine early, around 16 hours thinking it was done. Apparently some of the denser veggies were not dried all the way through and after a week or so in a sealed bag, all the vegetables lost the crunch, it was like they were stale. Obviously there is a learning curve to using these freeze driers.
I have a background in manufacturing, about 35 years to be exact, I can tell you the build quality of this machine is outstanding. I won’t go into too much detail, there are videos out there where people have removed the panels to expose the inner workings and electronics, those video reviews are worth watching.
This machine is heavy as a mofo, it takes two people to lift it for sure, the pump is a beast as well weighing in at 65 lbs. When running it makes a good bit of noise, the freeze dryer is not so bad, once the pump kicks on it’s pretty noisy. You do not want to place this unit in the living area of your home, it would be best suited in the garage, basement or back room of your home. Something else to consider, it puts off a considerable amount of heat, the pump gets extremely hot, almost too hot to touch. I have this unit in our walk in laundry room sitting on the granite counter top next to the sink, I have to leave the door open otherwise it would get extremely hot in the small room. This isn’t as much a problem given it’s winter and the additional heat is a bonus. However, in the middle of summer when it’s 95 degrees outside and the AC is working hard, you may want think twice before about where you locate the machine. The only real “weak” point I can find is with the wiring harness and how it is attached to the tray heater. The power wires and thermocouple wires feed into the upper back of the heater tray. The wire bundle is held together by shrink tubing except for the last inch or two where the wires enter, they are all exposed. These wire are very thin, you do not want to tug or pull on them at all. This tray stack has to be removed after every batch in order to clean the inside of the freeze chamber and clear the drain tube. My concern is that after enough bending back and forth on these fragile wires, they are going to fail. The other thing I noticed is the edges on the stainless steel trays are very sharp, At some point I’m going to take a fine file to mind to prevent possibly getting cut. I guess time will tell as to how well this unit will hold up, fingers crossed the wiring harness doesn’t fail me.

Best Freeze Dryer on the market

By far.

Great service

Bought this for my wife. She loves it and has done multiple items, Anywhere from regular foods to candy. The only down fall is not having a more detailed book on usage. Great customer service with prompt replies. Would recommend this to anyone.

Best freeze dryer available in the market

I have owned a HarvestRight since 2018 and a StayFresh since 2022. StayFresh has surpassed expectations in many ways. I would recommend StayFresh to anyone in the market purchasing a freeze dryer.

The Best Choice!

Almost went with a Harvest Right but am so thankful (after reading what some users have posted about their customer service) that I didn’t. The Stay Fresh machine is a workhorse and when I had a problem with the pump it was remedied immediately. The customer service is top notch! Go with Stay Fresh, you’ll be glad you did!

This was the best decision that I have ever made! I absolutely LOVE my freeze dryer! It was very easy to set up and use. I'm looking forward to continue learning how to utilize my machine to the best of its potential!!!!! Great product and well built!

Best small appliance purchase ever!

I feel like I did a lot of research on freeze dryers, brands that were out there, what features they each offered and watched countless hours of issues people had with their freeze dryer and the process. Why I choose the Stay Fresh was the probe. I use it in nearly every load . We’ve owed our freeze dryer for nearly three months and I don’t think it’s had a full 24 hours off. I bought two sets of trays so I could have one set in the machine and the other set in the freezer getting the next batch frozen and ready to go in. It becomes addicting, buying fruit and veg in the grocery store that is on sale so you can come home and preserve it. I wish I could say we’ve got a pantry full, but my kids who are all adults now, love freeze dried fruit so much that I rarely have it on the shelf in a glass jar for long. I upgraded to the nicer pump so I have only had to change the oil about once a month and it was so easy. They say you can just filter the oil and reuse it - I didn’t do that. I bought really good oil on amazon - checked with Stay Fresh to make sure they also like the oil and they did. The only issue I’ve had with my unit is that it’s out in my garage, I live in Montana so it gets cold. I do have a heater in my garage but just to keep it above freezing. The pump doesn’t like to fire up when it’s cold. To remedy that, I put a space heater next to the pump while the machine is doing it’s pre-freeze cycle. That way, when the temp is right, I load the food and the pump fires right up. As a side note, I freeze a lot of raw milk. If the milk was not frozen going in - sometimes it explodes in the middle shelf like the milk got so cold so fast that it become snow, if that makes sense. That happened with beef broth too so I pre-freeze everything. It’s so much faster than my friend’s freeze dryer - she has one of those harvest kind. I can do frozen apple slices in a few hours, her’s takes nearly a day. This thing is so amazing, I use it for make teas in our apothecary, I even freeze dried an elk liver to crush up into powder to make my own iron capsules. It’s wonderful.

Phenomenal Customer Service

My wife bought her machine and maybe a weeks worth of freeze drying she had some problems with the freeze dryer not warming up to a certain temperature. She called Tim and Tim picked up within seconds and started diagnosing the problem with her. But she couldn’t quite get it down. So I (the boss. lol) stepped in and helped from phone calls to text messages. Tim sent a few parts to swap out and that did the trick. Even after a couples when everything got fixed we had a follow up from Tim and Tim paid me for the hours I worked on the machine which I wasn’t expecting since he’s already spent money on other gadgets like a multimeter and the new set of wires to replace the ones that were not working before. Thanks Tim!!! Can’t wait to buy the next bigger machine coming out in a couple months.

Love My Stay Fresh!

I have had my machine for about 3 months. Absolutely love it! Customer service is above and beyond.

After 80 days use one defect.

After much research I purchased the SF freeze dryer. I am happy with my decision. I have completed 43 loads and everything turns out excellent.
The overall build and materials is excellent and operation is a bit intimidating at first, however easy to learn as you go.
I have one unresolved issue though minor - the internal time/date clock malfunctions it runs fast gaining about 5+ minutes each day. I did contact Stay Fresh and was told as long as the time is correct for freeze dry timings that I should not be concerned with the internal clock. THIS was not an answer I expected and with no resolution offered for repair or replacement. After making such a large purchase and waiting 8 weeks to get your unit one would expect everything to work. Time will tell if this is indicative of their warranty service. This is why I gave only 4 stars.

Highly Recommend

I purchased a Stay Fresh after having a terrible experience with Harvest Right. This machine works every time like it should. So refreshing! And if you have any questions or issues, Tim is just wonderful to work through anything you might need or want to know. Superior customer service.

Best choice I ever made

I absolutely love my SF FD. I am so glad I bought this brand over the other 2 brands I’ve researched. Not one complaint. Tim has exceptional customer service and this product speaks volumes. I would highly recommend this product to anyone looking to buy a FD. I can stand behind my this product with confidence to customers.

Excellent SFD

I had it since Nov, 2023. Machine works great very impressed with the products. Excellent customer service. I would definitely recommend the product.

Great freeze dryer!

The freeze dryer arrived at our home while I was away babysitting grandchildren in Washington State. My husband, at home in Texas , waited for my return home before we began using our Stay Fresh freeze dryer….we were intimidated at first, fearful we might do something wrong. We placed a few calls to Tim who very patiently answered our questions. We have stored away lasagna, Mexican lasagna, beef & vegetable soup, a lot of fresh apples, and 4 gallons of skim milk. We have become more comfortable with using it and the food we have sampled after freeze drying, tastes very good. We are glad we made the decision and sacrifice to purchase the Stay Fresh brand. I shudder to think how close we came to purchasing the Harvest Right brand. Thankfully my husband read a lot of reviews and discovered the Stay Fresh FD!! We recently ordered an extra set of trays.