This Company is Amazing!! The customer support, (Tim) is "MILES" ahead of the rest. I own another freeze drier and after a week of owning it and dealing with the customer service of that company, I decided to buy a Stay Fresh machine and can't be happier. Being in the refrigeration and high vacuum system business for more than 40 years I can tell you that this equipment was built with much thought and quality components to be sure. Maintenance and serviceability are a key focus with this machine, and that is important if it ever needs repairs. Thank you, Tim and your amazing team of experts that produce and " SUPPORT" this this product. If and when I need another freeze drier this will definitely be my first choice. All the Best, Jim C :))

Can’t say enough positive things about this machine and the excellent customer service/support. Highly recommended.

Our Stay Fresh has been working hard since we set it all up and we couldn't be happier. Thanks for such a solid machine. I can't wait to order the larger version one day!

Playing with candy and this unit is so easy and the industrial pump is a MUST! Once i got through the initial learning curve with help of email support (which was very fast and good) this Machine has been Great! Jump in and try it Now!

We have an original Stay Fresh and now a new Stay Fresh. They have made many improvements! This is a top notch machine. I have owned other brands. This is a workhorse! I've never had a problem with either Stay Fresh. My Stay Fresh gets food done 2-3 times faster than the other brand I have owned.
Very impressive customer service from Tim as well!
I highly recommend Stay Fresh!

I love my Stay Fresh Freeze Dryer! This is a new experience for me and I am learning so much. I started my first batch on October 15th and am currently processing my 23rd batch five weeks later. Everything I have processed has been amazing. This freeze dryer is so easy to use, yes the food preparation and process is a lot of work but this Stay Fresh Freeze Dryer makes it so easy and the instruction book is extremely helpful. I got the Industrial vacuum pump and am very glad I did. My freeze dryer has been going almost non stop since I got it set up in my kitchen. I have processed various fruits in various forms, meats, left overs, candy, ice cream, eggs...I am constantly thinking about what I can process next... My family loves the foods I have freeze dried and we are eating a lot more fruits and vegetables, they are great snacks. I am vacuum sealing the freeze dried food in jars and in mylar bags.
I also got and extra set of trays and am glad I did. While one batch is processing, another is in the freezer pre freezing so it is ready as soon as I finish defrosting and cleaning the freeze dryer.
The Stay Fresh Freeze Dryer is a big investment and worth every penny.
I first became interested in a freeze dryer back in the early 80's and continued to dream of getting a freeze dryer someday. I researched several different makes of freeze dryers and I believe the Stay Fresh Freeze Dryer is the best choice. After using my Stay Fresh Freeze Dryer I believe I made the best choice. Thank you Stay Fresh!

The customer service is above and beyond anyone's expectations. Now the machine is a beast. Could not ask for a better quality product and love the industrial pump.

I own 2 freeze dryers, one is a Stay Fresh, the other is a different brand. I'm very impressed with the quality of the Stay fresh & also the efficiency, I'm able to run loads through much quicker than the other one! Also in comparing the 2 different companies & their customer service, Stay fresh definitely wins!!!

Our ordering process, shipping, setup, and first use was seamless. This machine is a workhorse! We have been running 2-3 batches per week (sometimes more) for almost 6 months and we haven't had a single problem. We're doing everything from much of our garden produce & fresh fruit, to candy for the grandkids, to full meals like Brunswick stew, roast beef with carrots, potatoes, & gravy, meatloaf, and lots more. We are now able to buy/grow larger quantities of food we find on sale or in season, which saves us money in the long run, and we are building up our supply of emergency food/meals that store longer and take less space than all my canned goods. The machine is easy to use, very quiet, and reliable.

Every single feature and process with this machine blows the competitor out of the water. I will only by from now on for my business. Worked out of the box and continues to work!

Great customer service, high-quality machine. No complaints at all with it,fully recommend.

We especially like having freeze dried fruits and vegetables. The vegetables can be made into a powder and mixed with mashed potatoes so they don't know what they are eating. The dried fruit is a great snack anytime. With Stay Fresh the customer support is awesome. I would recommend it to anyone who is interested in freeze drying.

I bought two harvest right and had to return both of !
Then I bought a Stay Fresh Freeze Dryer!!!
After 265 days of use it still works great .
I would and have recommend a Stay Fresh Freeze Dryer over a harvest right any day.
I have only used these two bands ! I would only buy Stay Fresh now.

I sold my Freeze dryer that was made by someone else because I had nothing but problems and got poor customer service. I have nothing bad to say about Stay Fresh Tim answers email questions promptly and informatively and it’s amazing! So glad I made the switch! I’m freeze drying things that I never could with my other machine. The efficiency and quality of the Stay Fresh is top of the line! I would recommend only this brand to anyone!

We have had our machine for 7 months and have loved using it. Even when there was a minor hiccup, customer service was on it and helped get it resolved quickly.